Email presents opportunities and challenges in the conduct of business. Reading and responding to emails from individuals from different cultures who may be corresponding in a language other than their native tongue presents cross-cultural issues that, if not handled properly, can drive customers a competitor. Research shows that failing to respond to emails is one of the major complaints among consumers of international health travel services. Excellent email etiquette--or netiquette--can ensure that clients contacting you or your business from countries around the world will be responded to courteously and respectfully.

Developed based on cross-cultural international best business practices, “Netiquette for the Medical Tourism Professional” prepares you to make a positive impression the first time, every time you write or respond to clients via email. Superior netiquette skills demonstrate your commitment to delivering excellent customer service and should translate into more customers for your business.

Audience:

This course is designed for individuals who want or need to learn the basics of proper email etiquette based on international standards and best business practices throughout the world. While the examples used in this course are drawn from our experts’ experience in the medical tourism sector, the skills taught are important for anyone who communicates via email with clients, patients, healthcare and other professionals. “Netiquette for the Medical Tourism Professional” is particularly relevant for:

• Medical travel facilitators
• International care coordinators
• Medical professionals
• Support staff in hospitals, clinics, private medical and dental offices, spas
• Travel agents
• Hospitality professionals
• Anyone who communicates via email for business!

Course Description:

“Netiquette for the Medical Tourism Professional” is an online course filled with practical advice demonstrating the “Do’s” and “Don’ts” of email etiquette. It offers opportunities for you to practice and improve your netiquette skills. Frequent quizzes help to reinforce the major learning points. During the course, you will learn how to manage email interactions professionally so that you can consistently create positive impressions about you and your business.

Top-notch email manners are essential for success in the international health travel field. The course covers eight areas of expertise:

1. Advantages/Disadvantages of using email
2. Culture and language
3. Email basics
4. Email policies
5. Email features
6. Effective email messages
7. Managing Email
8. Netiquette Guidelines

These aspects of email etiquette, when practiced professionally and in a cross-culturally sensitive manner, will make your Internet interactions more effective and efficient for you and your customers.

The course requires access to the Internet and basic computer skills to navigate the coursework.

Learning Objectives:

At the end of the “Netiquette for the Medical Tourism Professional” course, you will be able to:

• Discuss the advantages and disadvantages of email
• Understand the impact of culture and language on Internet communications
• Recognize when it is appropriate to use email and when it is not
• Know the importance of email policies and how to use them
• Describe email features
• Compose effective email messages applying netiquette guidelines
• Manage your personal and business email accounts

With professional netiquette skills, you will have one of the most important communication tools sharpened and ready to use for the delivery of excellent customer service to build your business.

Online Features:

Upon completion of the course, you will receive an individualized “Certificate of Completion” and a summary sheet of the key points from this course, both of which you can download and print.

Running time for the course is approximately 90 minutes without pausing, repeating sections, or taking quizzes. It is estimated that it will take between 2-3 hours to complete the course.

As part of our commitment to excellent customer service, you will also be requested to complete a post-course survey to provide important feedback and comments to us. The confidential survey is administered by Stackpole & Associates, an independent market research company, to encourage your candid responses.

Fees:
The fee for this course is a special, low introductory price of $79.00 US. Enjoy an extra discount by signing up for two or more courses! Consider our trio of business skills courses including “Telephone Skills for the Medical Tourism Professional” and “Working with Upset Customers”. Select your courses now for the biggest savings.

Want to purchase multiple courses for employees or groups? Contact us for special pricing.

On-Site Option:

Interested in bringing this program on-site to your organization? Please contact us to create an on-site training program to meet your specific needs.